Going to court is almost like going to war--
both sides usually lose. Most costly disputes can be prevented through the creation of systems that align incentives with desired behaviors. Integrated conflict management systems are able to reduce employee turnover, improve the client or patient experience, and ensure a pleasant working environment for all. When disputes arise, the application of appropriate interventions can significantly reduce the costs for all parties while enhancing or preserving any desired relationships.
In many cases it helps to call in an outside, neutral expert to facilitate the prevention and resolution of conflicts. Conflict is a normal part of life, but litigation is not. Act early to reap the greatest benefits of conflict resolution techniques and processes.
Dr. Raines has offered mediation, training, and organizational intervention services throughout the US and worldwide. She has trained U.N. mangers in intercultural conflict resolution, mediated commercial cases in the European Union, designed and evaluated dispute resolution systems for many states and county governments, and trained physicians and healthcare professionals to prevent conflict while improving patient care.
Kennesaw State University, Master of Science in Conflict Management (MSCM) program
Sullivan University, Conflict Management Graduate Program
Conflict Resolution Quarterly, Editor-in-Chief
Roster of the US Institute for Environmental Conflict Resolution
Cobb County Superior Court Mediation and Training Roster
7th Judicial District ADR Program
Georgia Office of Dispute Resolution, Mediator #5022
DeKalb County Dispute Resolution Center