Conflict Management Videos
3 Step Problem Solving Video
Use 3-Step Problem Solving to proactively solve problems and improve relationships at work, home and in your civic life. Dr. Susan Raines (aka the Collaboration Doctor) shares a simple way to prevent the escalation of conflict in order to reach agreements and build mission achievement within teams. Dr. Raines has been a Professor of Conflict Management for over 20 years. https://www.youtube.com/watch?v=SjYAncJd2-w
Ninja Negotiation Do's and Don'ts
Check out these brief tips to maximize your success as a negotiator, leader, manager and parent! Susan Raines is the Associate Director of the School of Conflict Management at Kennesaw State University where she teaches negotiation, mediation, and leadership skills to graduate students and corporate leaders.