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Susan Raines, Ph.D.

Organizational Leadership & Culture Change; Mediation; Training; Conflict Resolution


Dr. Raines is a Professor of Conflict Management at Kennesaw State University. She offers Conflict Management training and intervention services to clients worldwide in cases ranging from court matters to the resolution of disputes within organizational teams. She specializes in complex, multi-party disputes as well as in the prevention of conflict through organizational culture change initiatives and proactive interventions. 


Areas of Expertise

Organizational Leadership & Change Consulting; Conflict Prevention & Resolution; Mission achievement.
Dr. Raines specializes in multi-party, complex dispute resolution and prevention. She has offered mediation, training, and organizational intervention services throughout the US and worldwide. She works with multi-national and international organizations to train leaders and managers to reduce conflict, lead teams effectively, and to improve mission achievement. She has mediated more than 17,000 cases, trained managers in intercultural conflict resolution and management, mediated commercial cases in the European Union, designed and evaluated dispute resolution systems for multinational and national organizations, and trained physicians and healthcare professionals to prevent conflict while improving patient care. She facilitates dialogues around contentious issues and leads organizational culture change efforts. Employers and clients include: The International Monetary Fund (IMF), The United Nations (IOM), the US Army Corps of Engineers (USACE), the Federal Emergency Management Agency (FEMA), Volkswagen North America (VW), the New York State Agricultural Mediation Program (NYSAMP), Comcast, the Georgia and Florida Supreme Courts, The Georgia Department of Natural Resources,  the US Postal Service (USPS), the Society for Human Resource Management (SHRM), the Medical Associations of Georgia (MAG) and Florida (FMA), the US Department of State, the Georgia Department of Education, and many more. She is a Professor of Conflict Management at Kennesaw State University (2001-present), was the Editor-in-Chief for Conflict Resolution Quarterly (2008-2020), has authored 3 books and more than 60 peer reviewed journal articles.  See


Featured Services

  • Managerial Training
  • Mediation
  • Strategic Planning
  •  Conflict Intervention in Organizations, and more.
  • Culture change efforts. 
  • Diversity, Equity, Inclusion, Generational Change
  • Executive & Performance Coaching
  • Meeting Facilitation
  • Organizational Analysis & System Design
  •  Intercultural Communication & Conflict Resolution
  • Scandal prevention & resolution
  • Arbitration for Education & Environmental Disputes

Previous Clients

(the non-confidential list)

International Monetary Fund, Chamber of Commerce, Milan Italy

Organizations Affiliation

Kennesaw State University, Master of Science in Conflict Management (MSCM) program


Roster of the US Institute for Environmental Conflict Resolution


Cobb County Superior Court Mediation and Training Roster


7th Judicial District ADR Program


Georgia Office of Dispute Resolution, Mediator #5022


DeKalb County Dispute Resolution Center

Contact Me

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